Account opening, accompanied by customer onboarding, is often the official beginning of a relationship with a financial institution.
During this process, the customer is introduced to the financial institution and the main objective is to have a smooth, fast and efficient process as possible, to not keep your (potential) customer waiting.
Customers nowadays would ideally open accounts in their environment, whether that is online, via a mobile agent, or WhatsApp. We help you provide a user experience that will make your new customers feel welcome!
Opening an account in a bank can be quite a lengthy process. A significant part involves collecting data and ensuring that data is authentic and valid. In addition, financial institutions are required to comply with KYC and AML regulations. For most financial institutions in Africa, this means lengthy paper-based manual processes. The result is a poor customer experience which often results in loss of customers.
Post pandemic times, the customer will drift more towards financial institutions that do not require them to travel to bank branches to transact.
Laboremus provides a digital identity onboarding platform to streamline the account opening process. The platform offers digital data collection tools via mobile apps, WhatsApp chatbots and web browsers. It also provides automated tools for KYC verification and AML screening.
Taking into account the diverse customer group, we offer multi-channel onboarding, which means you can do account opening via a branch, an agent (agency banking) or self-boarding.
Reduce turnaround time on account opening to 5 minutes and increase customer experience with smart data capture capabilities. As a financial institutions, you can choose the digital data collection tools that fit your growth needs.
All of the verified customers are gathered in one centralised database to help re-authenticating customers when they want to sign up for another financial products.
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