Field Support Officer

Are you passionate about working in communities, enjoy connecting with people, and have a talent for putting a smile on everyone’s face?

We are looking for someone to join tech solution Emata’s impact team. Be a key part of helping us change lives by bringing affordable loans to farmers.

About us

Laboremus Uganda creates financial technology solutions for clients in East Africa and Europe. We help large banks, financial institutions, and start-up banks get digital. Leveraging our expertise, we also bring financial technology to the underserved: alone and in partnership with others. We believe digital financial services should be tailored, simple, and accessible for everyone.

Laboremus Uganda is part of the Laboremus Group which was founded in Norway in 1996. Today, the group has offices in Norway, Serbia, and Uganda. In 2017, we launched our first fintech venture: Emata. Backed by the United Nations Capital Development Fund (UNCDF), Norad, Rabobank Foundation and Financial Sector Deepening Uganda (FSDU), our venture provides loans to farmers based on alternative credit scoring algorithms and cloud-based ledger technology.

At Laboremus, we only employ the best. Our team consists of brilliant developers, project managers, business analysts, and consultants. The team in Uganda works closely together with our teams in Norway and Serbia. We give you both the freedom and responsibility to create work that makes you stand out.

About Emata

Emata utilizes Laboremus’ expertise in financial technology to develop solutions that have a real, positive impact on people’s lives. Emata started in 2017 and is the first digital Agri-bank in Africa. Emata provides affordable loans and other digital financial products to farmers across East Africa, starting with dairy farmers in Uganda.

Emata also supports dairy cooperatives by digitalizing their milk delivery records, payments, and reporting. We are currently rolling out Emata in the Central region and we plan to expand to other regions in Uganda later this year.

What you would do

As part of our Impact Team, you oversee our field activities and play a key part in rolling out and supporting cooperatives and farmers that use Emata. You also act as a link between our technical and product teams and the users to collect feedback and promote Emata and its vision. More concretely, your responsibilities include:

  • Select, onboard, train, and support cooperatives.
  • Build and maintain relationships with partner NGOs, cooperatives, and farmers.
  • Collect user feedback to support continuous product development.
  • Give presentations and demos.

You will work closely with the Emata product team. Subject to your maturity and experience, you may also be leading our impact team.

This role is based in Kampala with frequent travels to the field with two to four day trips per week.

Required skills & Qualifications

We are looking for an outgoing and communicative person with great talent and skill for training people and building trustful relationships. In a perfect world, you bring: 

  • Ability to build and manage relationships with people from all walks of life
  • Outstanding communication and interpersonal skills
  • Customer service attitude 
  • Self-starting and can-do mentality
  • Structured and organized working style
  • Professional command of English, Luganda, and Runyankole 
  • Computer proficiency 
  • Prior experience in technology or agriculture is an added advantage

What we offer

Apart from a fun, fast and meaningful working environment, we offer:

  • Competitive salary
  • Continuous investment in your personal development through training, courses and certifications.
  • Comprehensive benefit package, incl. health insurance, lunch, airtime allowance, access to salary loans and more.

Are you the one we're looking for?

Applications are closed.